1. Perishable Nature Disclaimer
Every item on our menu—including our signature layered Cake Bowls, fresh cream pastries, cold-muddled mojitos, and house-spun milkshakes—is freshly prepared and temperature-sensitive. Consequently, we cannot accept physical returns or exchanges once an order has left our Nagole baking station.
This policy ensures absolute hygiene, food safety, and premium quality metrics for every single customer across our entire local fulfillment network.
2. Order Cancellations & Modification Limits
Our kitchen timeline is optimized for immediate fulfillment dispatches. Because baking preparation sequences and custom layering configurations cycle live immediately upon ticket approval, structural order modifications are subject to the following rules:
- Immediate Orders: Cancellations or address routing changes are completely blocked once an order passes live counter verification or third-party courier assignment.
- Advance Party Orders: Modification requests for elite event catering or large gatherings must be submitted to our operational hotline support desk at least 12 hours prior to the scheduled delivery or collection timestamp.
3. Transit Damage & Layout Compromises
We take extensive measures to secure our dessert containers using pressure-locked premium transit chalices and collectible bowls to withstand courier routing. However, in rare instances where a third-party aggregator dispatch suffers clear structural damage in transit:
You must capture clear photographic evidence of the damaged product container and submit it to our primary hotline support deck within 15 minutes of physical delivery completion. Our kitchen operations team will immediately review the timeline to authorize a fresh kitchen dispatch or store credit loop.
4. Refund Processing Windows
Where a refund or order adjustment loop is formally approved by our operational desk due to system inventory variances or validated transit errors:
- Approved digital hot-line transactions will be reversed back to your original source payment gateway automatically.
- Standard bank processing windows apply, requiring roughly 5 to 7 operational working days to reflect in your account balance grid.